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Wholesale Policies


Wholesale prices are only available to qualified resellers who plan to resell the items on their website or in-store. 


You must represent a fashion business, with or without an online website, or  be an online-only seller with an established following to be eligible for a wholesale account and remain a reseller of our goods.


Selling our Items
OurDve products may not be sold or advertised on any website for less than the prices listed on our website.
Obviosly you are free to make discounts or sales campaigns on specific moments in the year.
All products & pricing are subject to change & seasonal availability.


Pricing
Prices are only available to qualified resellers who plan to resell the items on their website or in-store. Promotional or volume orders do not qualify for wholesale pricing but would qualify for a discount.
All pricing is based on Ex works, OurDve will pack and arrange to deliver the products at a determined location, and “the buyer” will cover for the shipping costs.


Ordering:

Order Minimum: US$5,000

Payment Terms:
All orders are confirmed after the 50% prepayment of the total order. All orders must be completely paid upfront prior to shipment. The buyer must cover their own bank account charges. We accept payments through a bank wire transfer. 
Please send voucher payment confirmation to: clothing@ourdve.com


Shipping
We ship all items from our main office in Udaipur, India.
The shipping charges quoted will be confirmed by the office based on volume and weight of your total order. 
All items are shipped by DHL Express or Aramex based on volume and weight. All shipments are sent Monday through Friday, unless it's a public holiday in which case, orders will be sent out before or after this day. 
We are not responsible for any errors made by DHL or Aramex.  However, if your package has not been received within 3 weeks of receiving your shipping notification email, please contact us & we will provide directions on how to file a claim DHL.
If you have your own shipping business account, please contact us.


Packaging
Each garment is carefully packed and tagged with our hang tags. We fold and place each product in a plastic bag individually. We use standard cardboard boxes.
If you wish us to use your own packaging, we can make it happen, please contact us.


Private Label & Copyright
All Items purchased from OurDve are under trademark protection & must display the OurDve name.  Under no circumstances may you sell our products under any other name, or reproduce our designs.


Cancellations
If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a partial refund, as we will consider a USD 200 administrative expenses.
Please note, once the order is in process, we can no longer cancel it or refund.


Order Changes
Due to processing time & inventory availability, we cannot honor change requests to orders after purchase. Please make sure to carefully review your order before submitting it. 


Fulfillment
Once payment has been received, you will be contacted right away. Our delivery window dates may vary per collection and also per the selection of your order.


Receiving our your order
All items are quality checked before they are shipped. Please inspect all shipments immediately upon arrival and contact me within 7 days if there are any missing or damaged items. Returns, exchanges, or refunds on damaged items will not be considered beyond this timeframe.


Returns & Exchanges
Please contact us right away if you’re unhappy with the products received. Due to the nature of our business, we cannot refund money.
ALL WHOLESALE ORDERS ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.
However, we can offer you a swap or a note credit on your next order only if the items have arrived damaged or are flawed in some way. 


Marketing
We will provide you with a pack shot - editorial and product pictures for you to promote our products in your store, social media/online.
We just ask that you not alter the pictures in any way & please link them to our social media outlets.
If you have questions regarding our wholesale process & policies, please
contact us clothing@ourdve.com